Protect yourself from fraud

Fraudsters are currently sending convincing messages on behalf of hotels via WhatsApp, text message or email, for example about a supposed booking confirmation, online check-in, additional payment or refund. These messages may include your name, your travel dates and even a booking number. Correct booking details are no proof that a message comes from us.

How we communicate with you:

• Our emails are sent exclusively from office@blauegans.at.
• We do not contact you via WhatsApp or text message to request payments or personal data.
• Online check-in and guest registration are offered exclusively via fo.sitec.com.
• Online payments are processed exclusively via Saferpay (saferpay.com).
• We never ask for card details by email, WhatsApp or phone.

If you are unsure:

• Do not open any links in the message and do not enter any data.
• Verify the message directly with us by phone at +43 662 8424910 or by email to office@blauegans.at. Please do not use the contact details provided in the suspicious message.
• If you have already entered payment details, please contact your bank or card provider immediately.

This also applies after your stay. Please check messages about supposed additional payments or refunds in the same way.